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Engst, Judith : Duden, Routiniert telefonieren - leicht gemacht

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Der Ratgeber für professionelles Telefonieren Das Buch ist ein umfassender Ratgeber für alle, die im Beruf souver?n und erfolgreich telefonieren wollen. Neben Anleitungen zu Gespr?chsvorbereitung und -durchführung, zu Gespr?chspartner- und Zielorientierung sowie zur Bew? ltigung von Stresssituationen gibt das Buch nützliche Hinweise zu Telefonmarketing, Akquisition am Telefon sowie zum Beschwerdemanagement. Spezielle Tipps zum Telefonieren auf Englisch helfen bei internationalen Gespr?chen. Praxisgerechte Formulierungshilfen und Gespr?chsbeispiele machen den Ratgeber zu einem nützlichen Helfer im beruflichen Alltag.

condition:
category:	Books > Dictionary, Language books >
publisher:	Dudenverlag, 2008
item number / ISBN:	9783411734016
binding:	paperback
pages:	264
language:	German